remote
Technical User Operations Specialist - harvey
Systems Engineer
Seeking a Technical User Operations Specialist to provide exceptional support for an AI-powered legal tech platform. This role involves troubleshooting, user training, and ensuring smooth operations for a global customer base.
About the role
Key Responsibilities
- Provide expert technical support and troubleshooting for users of our AI-powered platform.
- Develop and deliver comprehensive user training materials and sessions.
- Monitor system performance and identify potential operational issues.
- Collaborate with engineering and product teams to resolve complex user problems.
- Gather user feedback to inform product improvements and operational enhancements.
- Ensure a high level of customer satisfaction through timely and effective support.
Requirements
- Proven experience in technical support or user operations, preferably in a SaaS environment.
- Strong understanding of AI technologies and their applications.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly to non-technical users.
- Experience with customer support ticketing systems and user training methodologies.