Technical Training Manager

About the Role

We are seeking a hardworking Technical Training Manager for the Customer Service Department to lead the design and delivery of technical training programs. This role will involve designing, developing, and delivering training programs for RIDE’s electric vehicle lineup to include operators, maintenance personnel, and other stakeholders.

Responsibilities

• Conduct individual and team skills gap analyses.
• Develop technical training courses for all levels (beginner, intermediate and advanced), training programs and materials including outlines, text, handouts, hands-on exercises, and training evaluations.
• Coordinate product-related training, including presentations of new features and simulation activities in a demo environment.
• Oversee implementation of LMS including vendor selection and deployment.
• Ensure all new hires undergo essential technical training and ongoing training certification.
• Establishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement.
• Schedule in-house educational sessions.
• Measure improvements in employees’ job performance at the end of each course.
• Gather feedback from trainees and instructors and recommend suggestions to the learning process.
• Acting as the main point of communication regarding training and requirements between customers and Customer Service Department.
• Provide leadership and guidance to team members to keep them motivated and help them achieve individual and team-based performance goals.
• Delegate work assignments effectively to trainers and writers to meet set goals.
• Manage all customer queries regarding training and resolve issues in coordination with the relevant departments.
• Determine adequate skill and performance enhancement programs to keep training team technically sound and updated to enhance their productivity.
• Ensure that company safety guidelines are followed by team members.
• Monitor and manage expenses within the allotted budget.
• Work with various teams to achieve optimum customer service, profitability, and cost effectiveness.
• Oversee performance evaluations, appraisals, and training needs for team members.

Travel

• Travel is expected for this position.

Qualifications

• Excellent customer service skills.
• Proven work experience (3 years) as a Technical Training Manager or similar role.
• Strong leadership.
• Results-orientated and able to work in different environmental conditions.
• Ability to travel.
• Proficiency in MS Office (Outlook, Word, Excel).
• Experience in developing technical course content.
• Knowledge of web-based learning platforms and modern educational techniques.
• Excellent communication skills with the ability to explain technical terms using simple language.
• Additional certification in training (e.g., Certified Technical Trainer) is a plus.