Technical Training Consultant - Motorola Solutions

Company Overview

At Motorola Solutions , we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

This dynamic role is responsible for understanding North America (NA) customer training requirements and driving training attachment on both System Integration (SI) and Non-SI engagements. The primary goal of the Training Consultant is to ensure that customers are equipped to effectively use, operate, and maintain their complex MSI solutions and products, ultimately driving business outcomes, operational success, and strong customer satisfaction.

Key Responsibilities:

Consulting & Proposal Generation: Provide comprehensive training consultation services and custom proposal generation, which constitutes a large part of the role. Conduct needs analysis, administration, planning, and execution of training strategies and events.

Quoting & Alignment: Work closely with field teams to ensure training services are accurately quoted to align with RFP and RFI requests, MSI strategy, and critical customer needs within assigned territories.

Cross-Functional Collaboration: Partner with NA Account Executives, Pre-Sales, Systems Integration, Service Delivery, and Lifecycle & Upgrade teams to ensure training is included in overall solution and product sales. Educate internal teams on training offerings and consult with management and peers.

Post-Sale Implementation: Manage the post-sale scheduling and implementation of customer training, focusing on flawless execution and ensuring the customer is fully ready.

Subject Matter Expertise: Engage on all strategic projects as a training Subject Matter Expert (SME) and position training as a critical Professional Service. Identify the performance and competencies required to achieve specific business goals.

Required Skills & Competencies:

Work Style & Organization: Must be punctual, highly detail-oriented, self-motivated, and adept at multi-tasking. Critical to this role is the ability to independently prioritize work, resolve problems, and manage customer projects accurately and timely.

Communication & Relationship Building: Excellent written and oral communication skills are required, along with a talent for building strong relationships internally and externally.

Strategic & Analytical Thinking: Must demonstrate a strategic view, exercise independent judgment, and work comfortably in ambiguous situations to solve extremely complex