Technical Tax Support Specialist - Gusto, Inc.

Key Responsibilities

• Provide technical support and guidance to customers regarding tax-related inquiries and issues.
• Troubleshoot and resolve complex problems related to payroll tax filings and compliance.
• Analyze customer data to identify trends and provide insights for product improvement.
• Collaborate with engineering and product teams to address technical bugs and feature requests.
• Maintain up-to-date knowledge of federal, state, and local tax laws and regulations.
• Communicate effectively with customers through various channels, ensuring a positive support experience.

Requirements

• Proven experience in technical support or a similar customer-facing role.
• Solid understanding of tax laws, regulations, and payroll systems.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.