remote
Technical Support Team Lead - Tipalti
Software Engineer
Lead a technical support engineering team, balancing hands-on ticket resolution with team management. Drive seamless operations and ensure effective issue resolution.
About the role
Key Responsibilities
- Oversee and manage an Engineering Support team.
- Provide hands-on technical support and ticket resolution approximately 50% of the time.
- Ensure timely and effective resolution of technical issues and customer inquiries.
- Drive seamless daily operations for the support team.
- Foster the growth and development of team members.
- Implement and improve support processes and workflows.
Requirements
- Proven experience in a technical support role.
- Demonstrated experience in team leadership or management.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple priorities and work effectively under pressure.