remote
Technical Support Team Lead, FME Flow - safe
Software Engineer
Lead a technical support team for FME Flow, focusing on coaching specialists, ensuring high-quality customer support, and collaborating to enhance customer experience and product development.
About the role
Key Responsibilities
- Lead and coach a team of technical support specialists focused on FME Flow.
- Ensure consistent, high-quality technical support is provided to customers.
- Collaborate with other departments to improve the overall customer experience.
- Advocate for product enhancements based on customer feedback and support trends.
- Drive knowledge sharing initiatives within the FME community and the support team.
- Monitor team performance and implement strategies for continuous improvement.
Requirements
- Proven experience in a technical support role, with a focus on leadership or team lead responsibilities.
- Strong understanding of FME Flow or similar data integration/automation platforms.
- Excellent coaching, mentoring, and people management skills.
- Ability to collaborate effectively across different teams and departments.
- Demonstrated commitment to delivering exceptional customer service and support.
Skills
customer supportcommunicationproblem solving