remote
Technical Support Team Lead - Automattic Careers
Software Engineer
Seeking a Technical Support Team Lead for a 24/7 team. This player-coach role involves ensuring excellent customer support and fostering team technical growth through coaching and performance management.
About the role
Key Responsibilities
- Lead and mentor a team of technical support engineers in a 24/7 environment.
- Provide daily performance management, coaching, and feedback to team members.
- Ensure customers receive world-class technical support.
- Drive the technical growth and development of the support team.
- Monitor and track key performance metrics for the support team.
- Collaborate with other teams to resolve complex customer issues.
Requirements
- Proven experience in a technical support role.
- Demonstrated experience in team leadership or management.
- Strong coaching and performance management skills.
- Excellent troubleshooting and problem-solving abilities.
- Ability to work effectively in a fast-paced, dynamic environment.
Skills
technical supportteam leadershipcustomer serviceperformance managementcoachingtroubleshooting