We are strengthening our dedicated Technical Support team to look after our clients. The Technical Support Specialist’s mission is to provide a helping hand to our customers who are shipping companies operating globally around the clock.
What you will do
- Provide 1st and 2nd line technical support of Dualog software and services to our customers through phone and email. (Training will be provided)
- Work closely with colleagues in Singapore and Norway in a team-based environment as part of the global technical support service.
- Collaborate internally on projects and special deliveries
- Support the team’s primary delivery: Customer Success!
What we are looking for
Key Requirements:
- Singaporean.
- Strong oral and written communication skills in English.
- Strong passion for technology.
- Basic fundamentals and troubleshooting in networking, operating systems, hardware, and email protocols.
- Excellent analytical and problem-solving skills.
- Excellent decision-making ability in both team and individually.
- Passionate about working with customers and finding solutions that make their goals possible.
- Self-motivated and eager to learn.
- You deliver that little extra when required in an exciting and hectic work environment.
Additional Considerations for Senior Candidates:
- 2-5+ years of experience in customer-facing technical support roles, preferably in IT, networking, or software support.
- Demonstrated ability to troubleshoot complex technical issues independently.
- Experience working cross-functionally with internal teams (e.g., development or product).
Qualifications:
- Diplomas/Bachelor’s degrees/Higher Nitec holders in relevant fields of IT studies or those with relevant experience working in similar roles.
- Experience in customer-facing technical support
- Strong experience and troubleshooting in networking, operating systems, hardware, and email protocols
- Familiarity with maritime satellite communication and the shipping industry is a plus.
Location