remoteonsite
Technical Support Specialist - Zeta Global
Software Engineer
Seeking a Technical Support Specialist to provide excellent customer service by answering client questions and troubleshooting platform issues through calls, emails, and portal messages.
About the role
Key Responsibilities
- Respond to client inquiries via phone, email, and customer portal.
- Diagnose and troubleshoot basic platform issues.
- Determine the nature of client requests and prioritize support cases.
- Provide clear and concise solutions to customer problems.
- Maintain a high level of customer satisfaction through effective communication.
Requirements
- Proven experience in a technical support role.
- Strong understanding of troubleshooting methodologies.
- Excellent verbal and written communication skills.
- Ability to manage and prioritize multiple support tickets.
- Familiarity with customer support platforms is a plus.
Skills
customer supportproblem solving