Technical Support Specialist - Whisker Labs Careers

Key Responsibilities

• Provide timely and effective technical support to customers via various channels (email, chat, phone).
• Troubleshoot and diagnose software and hardware issues, identifying root causes.
• Document technical solutions and create clear, concise knowledge base articles.
• Escalate complex issues to appropriate engineering or development teams.
• Maintain a high level of customer satisfaction through professional and empathetic communication.

Requirements

• Proven experience in a technical support or customer service role.
• Strong understanding of troubleshooting methodologies and problem-solving.
• Familiarity with ticketing systems (e.g., Zendesk, Jira Service Management).
• Excellent written and verbal communication skills in English.
• Ability to work independently and manage multiple priorities in a remote environment.