remote
Technical Support Specialist - Whisker Labs
Software Engineer
Seeking a Technical Support Specialist to assist customers with smart home technology and fire prevention devices. Requires strong troubleshooting and communication skills.
About the role
Key Responsibilities
- Provide technical assistance and support for smart home technology and fire prevention devices.
- Respond to customer inquiries via phone, email, and chat.
- Diagnose and resolve technical hardware and software issues.
- Document customer interactions and technical issues.
- Escalate unresolved issues to appropriate internal teams.
Requirements
- Proven experience in a technical support role.
- Excellent problem-solving and troubleshooting abilities.
- Familiarity with smart home technology and electrical systems is a plus.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
Skills
customer supporttroubleshootingtechnical documentationhardwaresoftware