remote
Technical Support Specialist - West Coast - vanta
Software Engineer
Seeking a Technical Support Specialist for the West Coast to assist customers with technical inquiries. This role involves collaborating with support and engineering teams to ensure excellent customer experience and adherence to SLAs.
About the role
Key Responsibilities
- Address and resolve customer technical support requests efficiently.
- Collaborate with the Vanta Support and Engineering teams to troubleshoot complex issues.
- Ensure timely and high-quality resolution of customer inquiries.
- Maintain excellent customer service standards and adhere to service level agreements (SLAs).
- Contribute to improving support processes and documentation.
Requirements
- Proven experience in a technical support or customer service role.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Familiarity with SaaS products and cloud-based environments is a plus.
- Ability to work independently and as part of a remote team.
Skills
customer supportproblem solving