remote
Technical Support Specialist - VOIP Solutions - Zenoti
Software Engineer
Seeking a Technical Support Specialist with expertise in VOIP solutions to assist clients with cloud-based software. This role involves troubleshooting and ensuring seamless customer experience with our SaaS platform.
About the role
Key Responsibilities
- Provide expert technical support for VOIP solutions and cloud-based software.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Assist clients with the setup and configuration of software features.
- Document technical issues and resolutions for knowledge base.
- Collaborate with engineering teams to address complex technical problems.
- Ensure high levels of customer satisfaction through excellent service.
Requirements
- Proven experience in technical support, with a focus on VOIP solutions.
- Strong understanding of cloud-based software and SaaS platforms.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate technical information clearly to non-technical users.
- Experience with customer relationship management (CRM) systems is a plus.