onsite
Technical Support Specialist - Versant
Software Engineer
Seeking a Technical Support Specialist in Belfast to provide excellent customer service and resolve technical issues. This role requires strong troubleshooting and problem-solving skills.
About the role
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex problems to senior support staff when necessary.
- Document all support interactions and resolutions in the ticketing system.
- Assist in creating and maintaining support documentation and knowledge base articles.
Requirements
- Proven experience in a technical support role.
- Strong understanding of common operating systems and software applications.
- Excellent communication and interpersonal skills.
- Ability to troubleshoot and solve technical problems effectively.
- Customer-focused attitude with a passion for helping others.