remote
Technical Support Specialist US Timezone Support - fonoa
Software Engineer
Seeking a Technical Support Specialist to provide US timezone support for a tax compliance API solution. This role involves troubleshooting and assisting clients with integration and operational issues.
About the role
Key Responsibilities
- Provide exceptional technical support to clients, primarily within US timezones.
- Troubleshoot and resolve issues related to API integrations and tax compliance software.
- Assist customers with understanding and utilizing Fonoa's platform features.
- Document technical issues and solutions for knowledge base development.
- Collaborate with engineering and product teams to address complex client needs.
Requirements
- Proven experience in a technical support or customer success role.
- Familiarity with API integrations and SaaS products.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and manage time effectively during US business hours.
Skills
customer supporttechnical supportapitroubleshooting