Technical Support Specialist - Tier 1 - virtuous

Key Responsibilities

• Provide first-level technical support to customers via various channels (email, chat, phone).
• Troubleshoot and resolve common software issues and user inquiries.
• Escalate complex technical problems to higher support tiers.
• Document support interactions and solutions in the knowledge base.
• Assist users with onboarding and basic feature guidance.
• Maintain a high level of customer satisfaction through prompt and effective support.

Requirements

• Proven experience in a technical support or customer service role.
• Familiarity with SaaS platforms and CRM systems.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.