remote
Technical Support Specialist - Thai Speaker - insiderone
Software Engineer
Seeking a Thai-speaking Technical Support Specialist to assist customers with platform issues. Responsibilities include troubleshooting, problem-solving, and providing excellent customer service.
About the role
Key Responsibilities
- Provide technical support to customers via various channels.
- Troubleshoot and resolve customer issues related to the platform.
- Document and track customer interactions and resolutions.
- Collaborate with internal teams to escalate and resolve complex problems.
- Ensure customer satisfaction through effective communication and problem-solving.
Requirements
- Proficiency in Thai language (written and spoken).
- Experience in technical support or a similar customer-facing role.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Skills
problem solvingcommunication