onsite
Technical Support Specialist - teldio
Software Engineer
Seeking a Technical Support Specialist in Ottawa to provide excellent customer service and resolve technical issues. This role requires strong troubleshooting skills and experience with IT support systems.
About the role
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Document all support interactions and resolutions in a ticketing system.
- Escalate complex issues to senior support staff when necessary.
- Assist in creating and maintaining support documentation and knowledge base articles.
Requirements
- Proven experience in a technical support role.
- Strong understanding of common operating systems and software applications.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities.
- Familiarity with IT support ticketing systems.
Skills
customer supportcommunicationproblem solving