onsite
Technical Support Specialist - TEKsystems c/o Allegis Group
Software Engineer
Provide tier‑1/2 technical support in a fast‑paced enterprise environment, troubleshooting Windows, AD, networking and virtualization issues while managing tickets and ensuring high service quality.
About the role
Key Responsibilities
- Deliver prompt, effective first‑ and second‑level support for Windows desktops, servers, and related applications.
- Manage user accounts, group policies, and permissions within Active Directory.
- Diagnose and resolve network connectivity, VPN, and printer issues.
- Utilize ticketing platforms (e.g., ServiceNow) to log, track, and close incidents according to SLA targets.
- Assist with virtualization tasks, including provisioning and troubleshooting VMware environments.
Requirements
- 2+ years of hands‑on experience in IT support or a similar technical role.
- Strong knowledge of Windows operating systems and Active Directory administration.
- Proficiency in network fundamentals (TCP/IP, DNS, DHCP) and troubleshooting tools.
- Experience with ticketing systems and documented incident resolution processes.
- Excellent communication skills and a collaborative mindset for working with cross‑functional teams.