Technical Support Specialist - techcyte

About the Role

This role is a critical one on our expanding Technical Support team. We want our customers and partners to rave about our products AND the level of support and expertise they receive from our team. This position will be based out of our Salisbury, NC lab.

Responsibilities

• Provide technical problem resolution for all products used by our customers and partners, fully document problem resolution in our call tracking system
• Help build our processes, procedures, and team
• Review open issues on a daily basis, updating our customers and partners on the status of their cases, and assisting in the reproduction/resolution of issues
• Become an expert in our products through software testing and apply that knowledge in finding solutions for challenging customer issues
• Ensure that all of the required information is gathered and available prior to escalating an issue
• Establish effective lines of communication with other Techcyte teams and management to ensure customer cases that require escalation are prioritized correctly
• Maintain professional and effective written and verbal communication with customers, development, and management via email, IM, and phone

The stuff that makes you the ideal candidate

• Ability to work well in a team environment
• Ability to be self guided and self motivated in daily work
• Ability to work effectively in office environment
• Experience analyzing and accurately solving technical issues
• Excellent written and verbal communication and interpersonal skills
• Demonstrated ability to effectively interface with cross-functional teams
• Ability to commute to the lab in Salisbury, NC

So there you have it. If you've gotten this far, you're probably a good candidate. So apply now, let's see what we can do together!

About the Company

Techcyte is special. Not just because our tech is amazing and doing real good in the world, and not just because our company is growing very quickly with nothing but exciting prospects ahead, but because of our people and our culture, which are simply fantastic!

Improve the World

Our mission is to improve healthcare and laboratory testing throughout the world. We improve the work environment for our users, improve the accuracy of tests, and lower costs and turnaround times for the healthcare system. We push new innovation in technology, workflow, and regulations to make the healthcare system the best it can be. We have already improved accuracy in laboratory testing that has prevented misdiagnoses, and we are striving to do more.

Benefits

We offer perks to help our employees thrive!

Competitive salaries

Medical, dental, and vision insurance

Short term and long term disability

Life insurance

401k plan

15 paid time off days a year