remote
Technical Support Specialist - tastytrade
Software Engineer
Seeking a Technical Support Specialist to provide frontline customer assistance for platform and technical issues via phone, email, and chat. Requires strong troubleshooting and customer service skills.
About the role
Key Responsibilities
- Provide expert frontline support for technical and platform-related issues to customers.
- Assist traders via phone, email, and chat with a range of inquiries.
- Resolve issues from basic website navigation and software installation to more complex problems.
- Troubleshoot and diagnose technical problems effectively.
- Ensure a high level of customer satisfaction through prompt and accurate resolutions.
Requirements
- Proven experience in a technical support or customer service role.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication skills, both written and verbal.
- Familiarity with supporting software platforms and web-based applications.
- Ability to work effectively in a fast-paced environment.
Skills
customer supporttroubleshootingtechnical supportcustomer service