remote
Technical Support Specialist - tastylive
Software Engineer
Seeking a Technical Support Specialist to resolve customer issues via phone, email, and chat. This role focuses on platform and technical problem-solving for traders.
About the role
Key Responsibilities
- Provide frontline technical and platform support to customers via phone, email, and chat.
- Assist users with website navigation, software installation, and other technical inquiries.
- Troubleshoot and resolve complex technical issues related to the trading platform.
- Document customer interactions and resolutions for knowledge base.
- Collaborate with internal teams to escalate and resolve advanced technical problems.
- Ensure a high level of customer satisfaction through efficient and effective support.
Requirements
- Proven experience in a technical support or customer service role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with software installation and basic technical support procedures.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
Skills
customer supporttroubleshootingtechnical supportcustomer servicecommunication