remote
Technical Support Specialist - tantalussystems
Software Engineer
Seeking a Technical Support Specialist to provide excellent customer service and technical assistance. This role involves troubleshooting issues, documenting solutions, and ensuring customer satisfaction.
About the role
Key Responsibilities
- Provide timely and effective technical support to customers via various channels.
- Diagnose and resolve hardware, software, and network issues.
- Document technical issues and resolutions in a clear and concise manner.
- Escalate complex problems to appropriate internal teams.
- Maintain a high level of customer satisfaction through professional and helpful interactions.
Requirements
- Proven experience in a technical support role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with ticketing systems and CRM software.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.