onsite
Technical Support Specialist - Tantalus Systems
Software Engineer
Seeking a Technical Support Specialist to assist customers with smart grid solutions. Responsibilities include troubleshooting technical issues and providing excellent customer service.
About the role
Key Responsibilities
- Provide technical support to customers regarding smart grid solutions.
- Troubleshoot and resolve hardware and software issues.
- Communicate effectively with customers to understand and address their technical needs.
- Document support interactions and resolutions.
- Collaborate with engineering teams to identify and resolve product issues.
Requirements
- Proven experience in a technical support role.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with data management and networking concepts.
- Experience with smart grid technologies is a plus.
Skills
customer supportcommunicationproblem solving