Technical Support Specialist- Surface Analysis Systems - Lifelancer

Job Title: Technical Support Specialist- Surface Analysis Systems

Job Location: Remote, Czechia

Job Location Type: Remote

Job Contract Type: Full time

Job Seniority Level:

Environmental Conditions: Office

Work Schedule: Standard (Mon-Fri)

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

As a Technical Support Specialist in our RTS-B EMEA team, you will play a vital role in providing outstanding technical support for our Surface Analysis product line, making a significant impact on our customers' research and scientific advancements. The systems in the portfolio you will be working with are mainly the K-Alpha, Nexsa and Escalab series.

Description:

How you will make an impact:

You will provide exceptional technical support for our Surface Analysis product line, directly contributing to customer success and scientific advancement.

What will you do:

Provide second line remote support via phone, email, and Technical Assistance process, ensuring timely and accurate resolution of customer issues.

Travel to customer locations to install new tools and fix malfunctioning equipment that requires immediate attention, ensuring outstanding customer service.

Chip in to driving process/product improvement by providing valuable feedback on installation, service, and upgrades.

Conduct customer training on basic instrument operation, enabling them to make the most of our extraordinary technologies.

Collaborate with the Global Technical Support Department for Surface Analysis, actively participating in departmental duties as required.

Willingness to take additional training which expands the knowledge required to address the RTS-B responsibilities.

Requirements:

How you will get here:

Proficient in English (verbal and written); additional language skills are a plus.

Strong social skills and communicative both written and verbal, to effectively harmonize with our customers.

Educational background in physical sciences, engineering, or a related field, or equivalent experience, showcasing a strong academic foundation.