remote
Technical Support Specialist - SpotMe
Software Engineer
Seeking a Technical Support Specialist to provide first-line technical assistance for a B2B event platform. Responsibilities include troubleshooting, customer support, and documentation for SaaS solutions.
About the role
Key Responsibilities
- Provide first-line technical support to customers via various channels.
- Troubleshoot and resolve technical issues related to the event platform.
- Document technical issues and resolutions for knowledge base creation.
- Assist customers with platform usage and best practices.
- Collaborate with engineering and product teams to escalate and resolve complex issues.
Requirements
- Proven experience in a technical support or customer service role.
- Familiarity with CRM systems and event management software.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience with SaaS products is a plus.
Skills
customer supportcrm