onsite
Technical Support Specialist - Spanish Speaker - grubtech
Software Engineer
Seeking a Spanish-speaking Technical Support Specialist in Cairo to provide excellent customer service and resolve technical issues. This role requires strong communication and troubleshooting skills.
About the role
Key Responsibilities
- Provide technical assistance and support to customers via various communication channels.
- Respond to customer inquiries, troubleshoot problems, and guide users through step-by-step solutions.
- Diagnose and resolve technical hardware and software issues.
- Document all interactions and resolutions in the support system.
- Escalate unresolved issues to the appropriate internal teams.
- Maintain a high level of customer satisfaction.
Requirements
- Proven experience in a technical support role.
- Excellent problem-solving and troubleshooting abilities.
- Proficiency in Spanish (written and spoken).
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.