remote
Technical Support Specialist - Spanish - Motive
Software Engineer
Seeking a Technical Support Specialist fluent in Spanish to assist customers with Motive's platform. This remote role focuses on resolving technical issues and ensuring customer satisfaction.
About the role
Key Responsibilities
- Provide technical support to customers via various communication channels.
- Troubleshoot and resolve issues related to Motive's platform and services.
- Communicate effectively with customers in Spanish to understand and address their needs.
- Document customer interactions and technical solutions.
- Collaborate with internal teams to escalate and resolve complex problems.
- Contribute to improving customer support processes and knowledge base.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Fluency in Spanish (written and spoken) is essential.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with SaaS platforms and technical concepts.
Skills
customer supportproblem solving