remote
Technical Support Specialist Slovak & Czech - roche
Software Engineer
Seeking a Technical Support Specialist fluent in Slovak and Czech to provide excellent customer service and technical assistance. This role involves troubleshooting and resolving user issues.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for end-users.
- Communicate effectively with customers in Slovak and Czech languages.
- Document technical issues and resolutions.
- Escalate complex problems to senior support teams.
- Maintain a high level of customer satisfaction.
Requirements
- Fluency in both Slovak and Czech languages.
- Experience in technical support or a related customer-facing role.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Familiarity with common IT hardware and software.
Skills
customer supportcommunicationproblem solving