onsite
Technical Support Specialist - signageos
Software Engineer
Seeking a Technical Support Specialist in Prague to provide expert troubleshooting and enhance customer experience. This role focuses on resolving technical issues and ensuring client satisfaction.
About the role
Key Responsibilities
- Provide technical assistance and troubleshooting for software and hardware issues.
- Engage with customers to understand and resolve their technical challenges effectively.
- Document support interactions, solutions, and product feedback.
- Collaborate with QA and development teams to identify and address product bugs.
- Contribute to improving the overall customer support experience.
Requirements
- Proven experience in a technical support role.
- Strong analytical and problem-solving skills for effective troubleshooting.
- Excellent communication and interpersonal abilities to interact with customers.
- Familiarity with QA processes and software development lifecycles is a plus.
- Ability to work independently and as part of a team.
Skills
customer supportcommunicationproblem solving