onsite
Technical Support Specialist - Sectigo
Software Engineer
Seeking a Technical Support Specialist in Chennai to provide excellent customer service and resolve technical issues. This role requires strong problem-solving and communication skills.
About the role
Key Responsibilities
- Provide technical assistance and support to customers.
- Respond to queries and resolve technical problems in a timely and efficient manner.
- Diagnose and troubleshoot technical issues, escalating when necessary.
- Maintain a high level of customer satisfaction.
- Document technical issues and resolutions.
Requirements
- Proven experience in a technical support role.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Familiarity with common software and hardware issues.
Skills
problem solvingcommunication