remote
Technical Support Specialist Remote, South Africa - name
Software Engineer
We're looking for a Software Engineer focused on delivering exceptional customer experiences. This mid level role requires 3+ years of relevant experience.
About the role
- BA/BS degree (or equivalent) is preferred.
- Proven customer support experience (or other relevant experience)
- Demonstrated ability to communicate (verbal, written, and listening), teach, and present concepts with excellence
- Experience using iPads, tablets, smartphones, and device applications is a must
- An aptitude for problem solving
- Proficiency in using (or the ability to quickly learn) software programs
- You are an articulate and concise communicator
- You care about people - their feelings, motivators, and unique situations - and creatively seek to find ways to go “over and above” the bare minimum to make their lives easier and bring delight
- You work with speed and accuracy
- You are enthusiastic and optimistic and know how to turn lemons into lemonade!
- You are detail-oriented and can follow-through with processes and steps to completion
- You work effectively within a team and independently
- You enjoy teaching others new concepts
- You ask clear and concise questions to get to the root of the customer’s issue or concern and can effectively solve a problem while identifying and uncovering additional needs
- You are able to listen to an upset customer, not get emotional yourself, and turn the event into a relationship building experience
- You don’t mind having your day interrupted with phone calls from customers or conversations with teammates
- You are a great on-the-spot problem-solver but are humble enough to admit when you don’t know the answer, but will find out
- You are comfortable using technology
- You are patient, kind, and honest with others, no matter what the situation may be
- You follow through on promises
- You believe that all people have intrinsic worth and dignity and strive to treat others accordingly, toward the goal of genuine relationships. When there is relational breakdown, you seek reconciliation
- You strive to use words to build others up and not tear them down
- You value clear communication and you don’t expect people to read your mind
- You value interdependence and believe the greatest measure of success is achieved through everyone’s contribution
- You believe you can’t win on your own but rather you need the entire team to win. Because of this, you invest in the overall team’s success
- You thrive in a fast-paced environment and easily adapt to new ways of doing things
- You are an eager learner and are willing to try new things. This also means you are willing to fail, and that you learn from your mistakes so you don’t repeat it over and over again
- You have a love for efficiency and when others accept status quo, you look for ways to make things even better
- You understand the value of measuring outcomes and making data-driven decisions