Technical Support Specialist - Radicle Health

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That’s why we’ve built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve.

At Radicle Health, you'll do meaningful work alongside people who genuinely care about our mission, our customers, and each other. Here, you're free to show up as your full self, celebrating wins, having fun, and knowing you're truly part of something bigger. You will have real ownership of your work and your contributions will have a direct impact on our success. We're invested in your growth because when you grow, so do we.

About the Job:

Radicle Health is looking for a Technical Support Specialist. In this role, you will be responsible for providing excellent customer service by resolving customer inquiries and troubleshooting product issues. This role ensures customer satisfaction through effective communication and collaboration with cross-functional teams. The Technical Support Specialist helps maintain a positive customer experience by ensuring prompt responses and high-quality resolutions.

Who you are:

Basic to intermediate scripting language capabilities (SQL, JavaScript, Domino, etc.)

• Exhibit excellent verbal and written communication skills to effectively convey technical information to stakeholders.
• Display strong problem-solving abilities, approaching challenges with creativity and a solution-oriented mindset.
• Be adaptable and open to change, effectively managing shifting priorities and evolving business needs.
• Show a strong customer focus, ensuring solutions deliver significant value and an exceptional user experience.

Required Experience:

0-2 years of relevant experience in customer support or junior technical role

Studying for relevant certifications preferred but not required (such as scripting/Database basics, Cloud Fundamentals, SFDC, etc.)

What you’ll be responsible for:

Customer Service and Issue Resolution:

• Respond to customer inquiries via email and virtual meetings with professionalism and accuracy, ensuring timely resolutions to meet customer needs.

Resolve customer issues with product functionality, reporting, and integrations.

Write basic to intermediate scripting queries to investigate customer data problems.

Document solutions in the knowledge base.

• Troubleshoot technical issues, escalating more complex cases to higher-level support or technical teams when necessary.
• Communic