remote
Technical Support Specialist - Procentia
Software Engineer
Seeking a Technical Support Specialist to provide expert assistance for Procentia's pension administration software. Requires strong troubleshooting and customer service skills.
About the role
Key Responsibilities
- Provide technical support to clients using Procentia's pension administration software.
- Troubleshoot and resolve software-related issues for administrators and pension scheme members.
- Assist users with inquiries regarding the IntelliPen platform.
- Document support interactions and resolutions.
- Collaborate with the development team to address complex technical problems.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Strong understanding of software troubleshooting methodologies.
- Excellent communication and interpersonal skills.
- Familiarity with the pensions or financial services industry is a plus.
- Ability to work independently and manage multiple support requests.
Skills
customer supportcommunicationproblem solving