remote
Technical Support Specialist - playson
Software Engineer
Seeking a Technical Support Specialist for an iGaming company. Responsibilities include customer support for partner integrations, utilizing monitoring tools like Elastic, Dynatrace, and Grafana.
About the role
Key Responsibilities
- Provide comprehensive customer support for current partner integrations.
- Monitor system performance and troubleshoot integration issues.
- Utilize monitoring tools such as Elastic, Dynatrace, and Grafana for issue detection and resolution.
- Collaborate with internal teams to ensure seamless partner integration.
- Document support activities and resolutions for knowledge base.
- Maintain high levels of customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana).
- Strong understanding of integration processes and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a dynamic team.