remote
Technical Support Specialist, Platform - Rippling
Software Engineer
Seeking a Technical Support Specialist to assist customers with Rippling's HR, IT, and Finance platform. Requires strong troubleshooting and customer service skills.
About the role
Key Responsibilities
- Provide technical support for Rippling's HR, IT, and Finance platform.
- Assist customers with issues related to payroll, expenses, benefits, and employee lifecycle management.
- Troubleshoot and resolve problems with integrated third-party applications.
- Guide users through platform features and functionalities.
- Document support interactions and contribute to knowledge base articles.
Requirements
- Experience in technical support or customer service roles.
- Familiarity with SaaS platforms and employee lifecycle management systems.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to explain technical concepts clearly to non-technical users.
Skills
customer supporttechnical supporttroubleshooting