remote
Technical Support Specialist - Pavago
Software Engineer
Seeking a Technical Support Specialist to provide remote troubleshooting and support for SaaS platforms, internal systems, and customer applications. Focus on ticket resolution, user onboarding, and knowledge base documentation.
About the role
Key Responsibilities
- Provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.
- Resolve technical issues through effective troubleshooting and ticket resolution.
- Support SaaS operations and manage user onboarding and access.
- Create and maintain knowledge base documentation.
- Deliver excellent customer support and manage issue escalation.
Requirements
- Experience in technical troubleshooting and IT support.
- Proficiency in supporting SaaS platforms.
- Experience with helpdesk systems and ticket resolution.
- Ability to manage user onboarding and access.
- Strong customer support and communication skills.
Skills
it supporttroubleshootingcustomer support