remote
Technical Support Specialist Part Time - crumbl
Software Engineer
Part-time Technical Support Specialist providing assistance to franchise locations, focusing on operational and technical issue resolution with a commitment to speed, accuracy, and exceptional hospitality.
About the role
Key Responsibilities
- Provide technical support to Crumbl franchise locations.
- Assist Owners, Operators, Managers, and Crew Members in resolving issues.
- Address general operational and cookie-related support inquiries.
- Ensure speed, accuracy, and a positive experience in all support interactions.
- Uphold Crumbl policies with empathy and contribute to continuous improvement.
Requirements
- Experience in a technical support role.
- Strong problem-solving and troubleshooting abilities.
- Excellent communication and interpersonal skills.
- Ability to work part-time.
- Passion for providing exceptional customer service.
Skills
customer supporttroubleshootingtechnical supportproblem solvingcommunication