remote
Technical Support Specialist - Parcellab
Software Engineer
Seeking a Technical Support Specialist for 2nd level B2B customer support. This role focuses on resolving complex technical issues and enhancing customer experience for a Post-Purchase platform.
About the role
Key Responsibilities
- Serve as 2nd level support for B2B customers, handling complex and technical escalated cases.
- Work directly with customers to troubleshoot and resolve issues related to the Post-Purchase Customer Experience platform.
- Collaborate with internal teams to identify and address root causes of recurring technical problems.
- Contribute to improving customer support processes and documentation.
- Ensure a high level of customer satisfaction by providing timely and effective solutions.
Requirements
- Proven experience in a technical support or customer support role, preferably in a B2B environment.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage and prioritize multiple complex cases simultaneously.
- Familiarity with customer experience platforms or related technologies is a plus.
Skills
customer supporttechnical supporttroubleshootingcustomer experience