onsite
Technical Support Specialist - oshkoshcorporation
Software Engineer
Seeking a Technical Support Specialist to provide expert client support and troubleshooting. This role focuses on resolving technical issues and ensuring client satisfaction.
About the role
Key Responsibilities
- Provide first-level technical support to clients via various communication channels.
- Diagnose and resolve hardware and software issues efficiently.
- Document support interactions and resolutions in a clear and concise manner.
- Escalate complex issues to senior technical teams when necessary.
- Contribute to the knowledge base by creating and updating support articles.
- Ensure a high level of client satisfaction through effective problem-solving and communication.
Requirements
- Proven experience in a technical support or client support role.
- Strong understanding of troubleshooting methodologies for hardware and software.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in documenting technical issues and solutions.
Skills
technical supportclient supporttroubleshootingcustomer serviceproblem solving