Technical Support Specialist - OneForma

Key Responsibilities

Manage and coordinate critical customer escalationsin a global environment

Act as the single point of contact for high-severity incidents

Collaborate with cross-functional teamsto ensuretimelyissue resolution

Provide regular updates to customers and internal stakeholdersduring incidents

Track incident progress and ensure accountability across teams

Maintain incident documentation and reporting

Provide weekend or off-hours supportwhenrequired

Job Requirements

2–5 years of experience in technical support, incident management, escalation or crisis management, stakeholder management, or service operations

Proven experience supporting enterprise-level customers in English and at least one of the following languages: Mandarin, Korean, or Japanese

Strong written communication skills in English andproficiencyin Global Mandarin, Korean, or Japanese

Comfortable collaborating with global teams across multiple time zones to delivertimelyand effective resolutions

Demonstratesa strong senseof ownership, accountability, and responsibility

Able to perform effectively under pressure while meeting strict SLAs

Capable of handling challenging customer situations with professionalism and composure

Working Arrangement

9 working hours per day, inclusive of lunch break

4 weekdays and 1 weekend shift per week

Employees maybe requiredtoobservethe public holidays of the supported country (e.g., Japan or South Korea), depending on project assignment

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Originally posted on Himalayas