onsite
Technical Support Specialist - One Bayt Sp. z o. o.
Software Engineer
Seeking a Technical Support Specialist to provide excellent customer service and resolve technical issues. Responsibilities include troubleshooting hardware and software problems, managing support tickets, and ensuring customer satisfaction.
About the role
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues efficiently.
- Manage and track support tickets using a ticketing system.
- Escalate complex issues to senior support staff when necessary.
- Document technical solutions and create knowledge base articles.
- Ensure a high level of customer satisfaction through prompt and effective support.
Requirements
- Proven experience in a technical support role.
- Strong understanding of hardware and software troubleshooting.
- Familiarity with ticketing systems (e.g., Zendesk, Jira Service Management).
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.