onsite
Technical Support Specialist - officernd
Software Engineer
Seeking a Technical Support Specialist in Sofia to provide excellent customer service and resolve technical issues. This role involves troubleshooting, documentation, and utilizing ticketing systems to ensure customer satisfaction.
About the role
Key Responsibilities
- Provide first-level technical support to customers via various channels (email, phone, chat).
- Troubleshoot and resolve hardware, software, and network issues.
- Document technical issues and resolutions in a clear and concise manner.
- Escalate complex problems to senior support staff when necessary.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in a technical support role.
- Strong understanding of common operating systems and software applications.
- Familiarity with ticketing systems and CRM software.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Skills
customer supportproblem solving