Technical Support Specialist - National Information Solutions Cooperative (NISC)

NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Position Overview

Join NISC's Member Success Technical Support team and begin building a rewarding career in technology. In this entry-level role, you'll provide technical support to Members/Customers while gaining hands-on experience with server administration, desktop systems, networking, and business applications. You'll help troubleshoot technical issues, deliver exceptional customer service, and develop foundational skills across Linux, Windows Server, TCP/IP, and related technologies.

This position is ideal for individuals who are curious, adaptable, and eager to learn. Whether you're launching your career with a technology-related degree or leveraging relevant experience, you'll have opportunities to expand your technical knowledge, strengthen your problem-solving abilities, and make a meaningful impact for the Members and Customers we serve.

Work Schedule

• Lake Saint Louis, MO
• Mandan, ND
• Hybrid Schedule (after an initial training period): Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose
• After-Hours Rotation: Participation in a shared after-hours call rotation

Essential Duties

• Provide Member/Customer support through ACD, change requests, and ongoing issue resolution.
• Assist with the support, maintenance, and troubleshooting of Linux, Windows Server/Desktop, and Mac environments, including hardware, networking, and system connectivity.
• Support the iVUE ecosystem by assisting with environment configurations, upgrades, licensing, SaaS solutions, Single Sign-On, Screen Pop, and related modules.
• Perform routine system administration tasks, including service monitoring, user account maintenance, and connectivity support.
• Monitor system health, availability, and performance using established tools and procedures.
• Research, diagnose, and resolve technical issues while providing timely support and guidance to Members/Customers.