remote
Technical Support Specialist - Nash
Software Engineer
Seeking a Technical Support Specialist to investigate and resolve complex platform and integration issues for enterprise merchants. This role is crucial for stabilizing the delivery orchestration system and supporting customers and internal teams with unusual platform events.
About the role
Key Responsibilities
- Investigate, diagnose, and resolve complex platform and integration issues.
- Own the end-to-end resolution of technical problems impacting enterprise merchants.
- Escalate issues effectively to relevant engineering or product teams when necessary.
- Collaborate with internal teams and customers to understand and address technical challenges.
- Contribute to the stabilization and improvement of the delivery orchestration system.
- Provide expert support for unusual platform behaviors and configuration inquiries.
Requirements
- Proven experience in a technical support or similar role.
- Strong understanding of platform and integration troubleshooting.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
- Experience with customer support and issue resolution.
Skills
problem solvingcustomer support