remote
Technical Support Specialist - Motive
Software Engineer
Seeking a Technical Support Specialist to assist customers with Motive's platform. Responsibilities include troubleshooting, providing solutions, and ensuring customer satisfaction with SaaS products.
About the role
Key Responsibilities
- Provide exceptional technical support to customers via various channels (email, chat, phone).
- Troubleshoot and resolve complex technical issues related to Motive's platform.
- Document customer interactions, issues, and resolutions in a ticketing system.
- Collaborate with engineering and product teams to identify and escalate bugs or feature requests.
- Educate customers on product features and best practices to enhance their experience.
Requirements
- Proven experience in a technical support or customer service role, preferably in a SaaS environment.
- Strong troubleshooting and problem-solving skills.
- Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce).
- Excellent communication and interpersonal skills.
- Ability to explain technical concepts clearly to non-technical users.