onsite
Technical Support Specialist - mitel
Software Engineer
Seeking a Technical Support Specialist to provide excellent customer service and resolve technical issues. This hybrid role requires strong troubleshooting skills and knowledge of networking and VoIP technologies.
About the role
Key Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries under pressure and diagnose technical issues, determine the solution, and walk customers through problem-solving processes.
- Install, modify, and repair computer hardware and software.
- Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
- Provide help desk support and train computer users.
- Manage individual cases and contribute to team goals.
Requirements
- Proven experience as a Technical Support Specialist or similar role.
- Excellent problem-solving and communication skills.
- Proficiency in troubleshooting hardware and software issues.
- Familiarity with networking concepts and VoIP systems.
- Ability to work effectively in a hybrid environment.