Technical Support Specialist - Metrosys

Key Responsibilities

• Provide remote technical support to users via various communication channels.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Manage and prioritize incoming support tickets using a ticketing system.
• Document technical solutions and create knowledge base articles.
• Escalate complex issues to senior support staff when necessary.
• Ensure a high level of customer satisfaction through prompt and effective support.

Requirements

• Proven experience in a technical support role.
• Strong troubleshooting and problem-solving skills.
• Familiarity with ticketing systems and remote support tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively in a remote setting.