onsite
Technical Support Specialist - Lightspeed Systems
Software Engineer
Seeking a Technical Support Specialist to assist K-12 schools with troubleshooting and configuring Lightspeed solutions, ensuring effective digital learning environments and exceptional customer experiences.
About the role
Key Responsibilities
- Provide exceptional technical support to K-12 school customers via various channels.
- Troubleshoot and resolve customer issues related to Lightspeed products and services.
- Assist customers with product configuration and setup to maximize their value.
- Document support interactions and solutions for knowledge base enhancement.
- Collaborate with internal teams to escalate and resolve complex technical problems.
Requirements
- Proven experience in a technical support or IT support role.
- Strong troubleshooting and problem-solving abilities.
- Excellent customer service and communication skills.
- Familiarity with configuring and managing technology solutions.
- Passion for technology and helping users succeed.
Skills
customer supportcommunicationproblem solving