remote
Technical Support Specialist - Leister AG
Software Engineer
Seeking a motivated Technical Support Specialist for a Repair Center. This role involves providing excellent customer service and troubleshooting technical issues for premium products in process heat and plastics processing.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for customers.
- Diagnose and resolve issues with premium products in process heat and plastics processing.
- Collaborate with the Repair Center team to ensure efficient service delivery.
- Maintain accurate records of customer interactions and technical issues.
- Contribute to improving product quality through feedback.
Requirements
- Proven experience in a technical support or customer service role.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with process heat or plastics processing equipment is a plus.
Skills
technical supportcustomer servicetroubleshootingrepairproduct knowledge